Cohley Resources and Help for Brands

General Account  ※  Creators  ※  Campaigns  ※  Sales & Performance    Contact Us


General Account

 

How do i log in?

Click here and then type in your email and password.

How Do i change my password?

Click here or go to the upper right hand corner and press on the drop down menu and select "Change Password".

How do i edit my profile?

Either go to the upper right hand corner and click on the drop down menu and select “Edit Profile” or click on the “Home” header and select “Edit Profile” button.

 

Creators

 
 

What is the difference between Neemos and creators?

Neemos are creators with typically a range of followers from 1,000-10,000, while our creators have 10,000+ followers. Neemos content is on par with the big influencers and they work strictly on a product exchange basis. With Cohley's proprietary algorithm we are able to identify these creators before they've hit it big, so working with our Neemos is a great way to generate actionable content at the lowest possible cost.

What does the (A) next to creators mean?

The (A) means that the creator works with an agency. The agent generally handles most or all communication and rate negotiation.

How does the star rating system work?

Previous brands who have worked with this creator have given them a star rating based on the quality of their content. All creators start with a 5 star rating.

How is trending engagement calculated?

Trending engagement is calculated by measuring their engagement [(# of likes + # of comments)/# of followers] over their last 30 posts to give you an accurate depiction of how they will perform in a potential collaboration.

What does it mean to click "save", "no" or "interested" on a creator?

Interested sends them an email notifying that you are interested/would like to work with them. Saved puts them in the “Saved” drop-down and stores them for later. No puts them in the “No” drop-down.

How Do i sort through creators?

  • Click on "Sort by Verticals" to narrow creators by tags (ex: women, fashion, travel)
  • Select preferred follower range
  • Select preferred range of trending engagement rate
 
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How do i directly chat with a creator?

Go to the “Discover” tab and go to “Interested” and then “Interested in me” and click on chat button right above the “Invite to Campaign” button (all of these creators have individually expressed that they would like to work with you).

You can also initiate the relationship by clicking “Interested” in the discover tab above “Invite to campaign.” They will get a notification that you are interested and decide whether they’re also interested in working with you. If they are, they will show up in the “Interested in Me” tab and you can chat them from there or invite them to a campaign.

 
 
 

What do the medals mean? how can i see what medal the creator has?

When clicking on the creator's thumbnail, it will open up to their profile page where the medal will right next to their name. There are 4 different medals that a creator can have depending on their activity on Cohley: gold, silver, bronze or no medal.

Gold: The creator has completed at least five campaigns

Silver: The creator has completed at least two campaigns

Bronze: The creator has applied to at least one campaign

No medal: The creator has yet to apply or complete a campaign

 
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How do i see audience data?

To check a creator's audience data, click on their thumbnail to open up their more detailed profile; and then click on the "Instagram" tab and the audience data will appear in the "Audience" section, as pictured. You may have to click a green “View audience data” button and wait a minute to fetch the data.

 
 
 

Campaigns

 
 

How do i start a campaign?

Go to the "Campaigns" tab and click on "Add New Campaign" button and fill in all desired requirements for your campaign and then press submit.

How do i edit a campaign?

Go to the "Campaigns" tab and click on the campaign that you wish to edit and then on the right side click "Edit Campaign".

Can a creator see if I decline them for a campaign?

No, creators are only notified if they are accepted into the campaign. Also, if you decline someone at first, you can always bring them back if you change your mind by selecting "Add Back to the Campaign".

what happens if a creator misses a "Post By" deadline?

The Cohley Customer Success team will be in contact with you working through this situation on how to deal with this creator. In addition, the creator's star rating will automatically be lowered; and if there is a monetary compensation, it will be lowered by 10% each day that they do not post the content.

how do i send photos to the content library?

Go to the specific campaign in the "Campaigns" tab. If you have yet to approve the content, then go to the "Content to Review" tab and click "View Content for Approval" and accept all the ones that you approve of. Then click "Send to Library". If you have already approved the creator's content then either find them in the "Pending post" or "Completed" tab. Click on "View Content for Approval" under their profile and then click "Send to Library" for all desired images. All the images that you have just sent to library can be found in the "Content Library" tab.

When I clicked “Send Payment,” an automatic message was sent, saying that the influencer needs to create stripe account to be able to send the payment. What does that mean?

The influencer still needs to link their Stripe account to Cohley. You will be unable to pay the influencer until they do so. The automatic message is reminding the influencers to set up their account.

Where can I find campaign results?

Click the "Performance" tab in the upper right hand corner. You’ll find comprehensive data on engagements, impressions, cost, ROI, and follower growth.

How do i invite creators to a campaign?

Go to the "Discover" tab and click on "Invite to Campaign" under the creator's thumbnail and select the campaign you would like to invite them to.

 
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How will i be notified when someone applies to A campaign?

When you log into your Cohley account, you will see a yellow notification at the top of the “Campaigns” tab, showing the number of new messages and applicants you have received for the corresponding campaign.. If you have not responded to any notification in 24 hours you will get an email informing of all current notifications.

 

 
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How do i Move a creator in status in a campaign/if there is no content required for the campaign?

Go to the "Campaigns" tab and select the campaign. Go to the tab that the influencer is in, either: Accepted Creators, Content to Review or Pending Post. Click on "Move Chat" of the influencer you wish to change the status of and then select the desired location.

 
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can i pay a creator directly in cohley?

Yes! You can compensate creators for a paid campaign directly in Cohley through your Stripe account. Once a creator has completed a campaign, they’ll automatically move to the Completed tab. From there, you can click “Send Payment” under the creator’s name and login to your Stripe account for payment. There will be an automatic confirmation message sent in the chat that tells the creator you have paid them.

 
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Sales & Performance

 
 

where do i find analytics?

When hovering over the "Performance" tab, you can either select to see Engagement Data or Revenue Data.

How does performance data get added to the Performance tab?

When influencers submit their post links in Cohley, the post data will automatically populate in the Performance tab. You can also manually upload post links by clicking “Add Performance” in the Performance tab.

How can i time slice analytics in the performance tab?

Click on the “Performance" tab and then click “Sort Performance” and simply select your preferred date range.

 
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Contact Us

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